Please use this identifier to cite or link to this item: https://dspace.univ-ouargla.dz/jspui/handle/123456789/1211
Title: The Role of Listening Skill in Improving Telephone Conversation Case Study: First Year Business Master Students at Kasdi Merbah University of Ouargla
Authors: Goui ,Djamel
Bougherara, Hafsa
Keywords: listening skill
telephone conversions
ESP
business classrooms
proficiency
listening materials
Issue Date: 2013
Series/Report no.: 2013;
Abstract: ‏‏‏The study aims to investigate the role of listening skill in improving telephone conversation in business classrooms. It is aimed to shed lights on the importance of listening skill in enhancing telephone conversation and the relation between them. The understudy sample is taken from thirty (30) business students first year Master including: Marketing, Financial Enterprises and Finance &Banks branches at Kasdi Merbah University of Ouargla .The study has applied a descriptive method for the reason of discussing the present situation of the listening skill in ESP classrooms and its effect on the telephone conversions taking business students as a sample. In addition to that, the current study has followed in collecting data the quantitative approach through conducting a questionnaire .all data analysis are represented in the form of tables ,figures and graphs. In the overall conclusion, the results show obviously that the listening skill plays a major role in enhancing telephone conversation in the business classrooms. However, it is revealed a lack in relaying on listening skill as practical element in business classes; listening skill stays close to theoretical part of ESP lectures. The study ends by some proposals to overcome the faced problems during the analysis.
URI: http://hdl.handle.net/123456789/1211
ISSN: K
Appears in Collections:Département d'Anglais- Master

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