Using the Principal Component Analysis and Cluster Analysis to determine the level and the impact of knowledge management on performance (Using the Anderson's Scale and the Balanced Scorecard

Abstract

The purpose of this study is to highlight the relationship between knowledge management and performance in the organization. In the first stage the performance’s measurement using the balanced scorecard and the definition of the principal performance’s dimensions by the principal components analysis –PCA took place. Then the classification of the organizations in category with these performances dimensions by cluster analysis. Finally this classification has been compared with the Anderson’s level to concluded the impact between this two variables using SPSS19 program.