Browsing by Subject . , organization and innovation. For this,improving the performance and quality of servicecompany is of one of the essential concerns of the public authorities. Due to the exceptional period experienced by the country characterized by the spread of covd-19, and in the context of all the measures taken, in particular those relating to the generalization and deployment of electronic payment means, the improvement services offered by the company Algeria/ post, in order to meet the requirement: And, precisely, the study projects, through a specific, survey: e the determination of the representation of users facing services offered by Algeria/Post. The questioning that guided our research, arose in terms of exploration of the level of appreciation, relatively positive or negative, of users in relation to the nature of the services offered by Algeria Poste Ouargla. : .

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