L’impact du système de management de la qualité certifié ISO 9001 sur la gestion des ressources humaines - Etude comparative dans 35 entreprises industrielles de l’ouest Algérien

Abstract

This study highlights the impact of quality management systems on practices management of human resources in industrial companies in western Algeria (Oran city). Three types of practices are identified: recruitment, training and skills development, and finally the communication and sharing of information. For this, a survey was conducted among 75 Human Resources Managers. The results show that companies certified ISO 9001 put more frequently in place a comprehensive policy on recruitment, training and information sharing, and gradually develop a culture of HR audit