Evaluation of the quality of health services in the university hospitals centers

Abstract

This study dealt with the issue of evaluation of the health services quality provided to patients at the University Hospital in Batna. The study was applied to a sample of (100) Patient, out of a study population of (592) Patient. The study used a questionnaire as a key tool for gathering information and data, the questionnaire was distributed randomly on various inpatients in the University Hospital in Batna. the study concluded to a set of results including the following: - The study showed that patients residing assess the health services quality provided to them in University Hospital in Batna a medium degree. - The study showed that patients residing assess all the dimensions of the health services quality (Tangibles, Reliability, Responsiveness, Assurance and Empathy) provided to them in University Hospital in Batna a medium degree.