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Title: | Evaluation of the quality of health services in the university hospitals centers |
Other Titles: | an exploratory study of a sample of patients at the university hospital center in Batna |
Authors: | بن عودة مصطفى العابد محمد |
Keywords: | health services quality the dimensions of health services quality University Hospital in Batna |
Issue Date: | 31-Dec-2018 |
Series/Report no.: | numéro 14 2018; |
Abstract: | This study dealt with the issue of evaluation of the health services quality provided to patients at the University Hospital in Batna. The study was applied to a sample of (100) Patient, out of a study population of (592) Patient. The study used a questionnaire as a key tool for gathering information and data, the questionnaire was distributed randomly on various inpatients in the University Hospital in Batna. the study concluded to a set of results including the following: - The study showed that patients residing assess the health services quality provided to them in University Hospital in Batna a medium degree. - The study showed that patients residing assess all the dimensions of the health services quality (Tangibles, Reliability, Responsiveness, Assurance and Empathy) provided to them in University Hospital in Batna a medium degree. |
Description: | Algerian business performance review |
URI: | http://dspace.univ-ouargla.dz/jspui/handle/123456789/22948 |
ISSN: | 1938-2170 |
Appears in Collections: | numéro 14 2018 V7 n2 |
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