Please use this identifier to cite or link to this item:
https://dspace.univ-ouargla.dz/jspui/handle/123456789/24672
Title: | Test the intermediate variables in the relationship between satisfaction and loyalty -An Empirical Study of the Algerian Mobilis Telecom Entreprise- |
Authors: | Cherifi Djelloul Souar Youcef Idrissi Mokhtar |
Keywords: | Satisfaction Trust Commitment Loyalty |
Issue Date: | 2020 |
Series/Report no.: | numéro 20 2020; |
Abstract: | The current research aims to test the trust and commitment as intermediate variables in the relationship between customer satisfaction and loyalty in the Algerian Mobilis Telecom, therefore the empirical side goal for the research is to test these two factors depending on the structural equations and Bayesian analysis. The sample included 300 participants at Mobilis Telecom and the results of the study after the statistical treatment using AMOS program confirmed the significance of trust and commitment as intermediate variables |
Description: | Revue El Bahith |
URI: | http://dspace.univ-ouargla.dz/jspui/handle/123456789/24672 |
ISSN: | 2437-0843 |
Appears in Collections: | numéro 20 2020 |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
R2011F.pdf | 287,3 kB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.