متطلبات و عمليات ادارة المعرفة و اثرها على تميز الاداء المؤسسي وفق النموذج الاروبي للتميز EFQM دراسة ميدانية في مؤسسة اتصالات الجزائر (فروع:الجلفة ،غرداية، ورقلة)

Abstract

This study aimed to know the effect of knowledge management requirements and processes on the Outstanding Performance according to the European model of excellence EFQM among the employees of the Algerian Telecom Corporation represented by its branches in the states of Djelfa, Ghardaia and Ouargla, assuming that knowledge management processes are an intermediate variable that mediates the relationship between the knowledge management requirements as an independent variable and Outstanding Performance according to the European model as a dependent variable, and the questionnaire was used as a tool of collecting data from a random sample estimated at 200 employees randomly distributed over the three branches of the institution, and after collecting and unpacking the data we analyzed it using the SPSS program, version 23 of it, which contains the AMOS feature, in which we extract the mediation form and analyze it. The study reached a set of results, which are: the availability of all of the requirements of knowledge management and its processes in the organization at a high level, the presence of a moderate awareness of the standards of the European Model of Excellence on the part of employees, the existence of a positive correlation between the requirements and processes of knowledge management and outstanding performance according to the European Model of Excellence, as well as that There is a statistically significant effect between the requirements of knowledge management and outstanding performance, and it has been concluded that there is a partial mediation of knowledge management processes between the requirements of knowledge management and outstanding performance according to the European Model of Excellence EFQM.