Please use this identifier to cite or link to this item:
https://dspace.univ-ouargla.dz/jspui/handle/123456789/32024
Title: | Measuring and evaluating the quality of public services in the context of implementing the e-government project an applied study of service status civil using structural equation modeling |
Authors: | عون علال معوج عبد الحكيم |
Keywords: | Service quality Electronic public services SERVPERF model Structural equation modeling |
Issue Date: | 31-Jan-2023 |
Series/Report no.: | volume 15 N 1 2023 Dafatir; |
Abstract: | This study aims to analyze the impact of implementing the e-government project on the quality of public services provided by the civil status services For 114 people using the electronic questionnaire, we used the SERVPERF model to measure service quality and (SPSS.V.21) (AMOS.V.21) in the statistical operations and structural equation modeling to study relationships between proposed variables, the results of the study concluded that there is a positive effect for each of the five dimensions of quality on the perceived quality of electronic services provided by the civil status services this explains the improvement in the quality of electronic public services despite the novelty of the e-government project in Algerian administrations |
Description: | Dafatir Droit et politique |
URI: | https://dspace.univ-ouargla.dz/jspui/handle/123456789/32024 |
ISSN: | 1112- 9808 |
Appears in Collections: | volume 15 N 1 2023 Dafatir |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
D150131.pdf | 310,95 kB | Adobe PDF | View/Open |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.