Extented Reality (XR) and Digital Twin-Driven Remote Troubleshooting and Technical Support System for Wireline Operations in the Oil &Gas Industry

Abstract

The oil and gas industry faces increasing demands for operational efficiency, safety, and digital innovation. Wireline operations, though vital for data acquisition and intervention, are often limited by environmental challenges and the absence of real-time expert support. This research presents the design, development, and evaluation of a remote troubleshooting system based on Extended Reality (XR) and Digital Twin technologies tailored for wireline operations. By combining immersive interfaces, real-time telemetry, IoT sensors, and predictive analytics, the proposed system enables remote experts to guide field technicians using spatially contextual digital models. The system was tested in simulated and real environments, demonstrating significant improvements in response time, diagnostic accuracy, and maintenance efficiency. This work supports the transition toward intelligent, connected, and resilient oilfield operations in line with Industry 4.0.