Key Digital Transformations in the Finance Sector: A Case Study (General Directorate of the Budget General Directorate of Customs General Directorate of State Property Tax Administration)

Abstract

This study aims to analyse and evaluate the current state of digital transformation and eservices in the Algerian financial sector, through a case study of four key departments, in order to assess the progress of the digitisation process within these four departments, identify the challenges facing the implementation of e-services in the financial sector, and anticipate the expected impacts of digital transformation on (financial transparency and the fight against corruption, reducing the size of the informal economy, and improving the quality of services provided to citizens). The study employed a descriptive-analytical approach to define the theoretical framework, drawing on a range of official reports and legislation specific to each department. The findings indicate that there is a disparity in the level of digital progress among the four departments, and that the creation of a unified database is a key achievement that will help establish clear timelines for major milestones